Every customer is unique; see how we keep them happy ”We take care of our clients and take great pride in their success” Happy clients tend to stick around.
To put it simply, we keep our group clients. In fact, we have the lowest lapse rate among leading group life insurers at just 1% annually (five year average, 2004-2008).* Results like that come from being a valued partner that is trustworthy and honest.
It also comes from being flexible and caring; something we expect from every associate who works here. That kind of commitment comes standard with every one of our group life insurance plans. A 99% retention rate is considered almost perfect. We consider it an opportunity to improve.
*Exhibit of Life Insurance; page 25 of Annual Statement (2004– 2008 results)
Contact us today to find out more
Our financial strength builds trust and credibility ”We stay strong so our clients can too.” Strength you can count on. When selecting a group life insurance company, you want a partner that will remain financially strong and can be counted on for day-to-day service and future claims. We maintain our financial strength for that very reason – to be there when our customers need us the most. We also operate with a spirit of mutuality, doing what’s best for our customers while acting in the best long-term interests of our own organization.
Minnesota Life/Securian is considered among the highest rated group life insurance companies by the major independent rating agencies that analyze the financial soundness and claims-paying ability of insurance companies. For more information about the rating agencies and to see where our rating ranks relative to other companies’ ratings, please visit www.securian.com/financials.
Our experience is what enables us to exceed expectations, over and over. “A precise focus allows us to serve clients better” Streamlined is simplified Group life insurance is our primary focus here at Minnesota Life/Securian. Our 90+ years of experience gives us the ability to make the complex seem easy – taking administrative burdens off our clients’ shoulders. Our expertise and single-minded commitment to group life insurance, along with our passion for service, give our clients good reason to expect better results.
Learn how our innovative technology can be tailored to suit your needs. ”Our innovations come designed to fit” Ahead of the curve. Right beside our clients We are consistently the first to market with innovative technologies designed to minimize the workload for clients and improve the user experience.
We offer as little or as much technology as a client is ready to implement and tailor it to their needs.
We have received the Customer Respect Group’s highest rating two years in a row.
Ninety percent of improvements we make to our site are in response to customer suggestions.
Our streamlined Evidence of Insurability (EOI) and online claims processes can shave an average of 1-2 weeks off normal turnaround. We use a real-time underwriting response system that is actually real-time – in less than 60 seconds applicants and their spouses know if they are approved. We integrate our systems with virtually any online benefit management platform. And our beneficiary management system tracks more than two million records online.
We, Minnesota Life/Securian, are one of the fastest-growing group life insurers in the country. We offer term and cash value group life insurance programs, as well as accidental death and dismemberment protection, to large employer groups nationwide. Internationally, we work with Zurich International Life to provide life coverage for global employees.
For ratings information, visit securian.com/About/financials.asp.
Insurance products are issued by Minnesota Life Insurance Company in all states except New York. In New York, products are issued by Securian Life Insurance Company, a New York admitted insurer. Product availability and features may vary by state. Each insurer is solely responsible for the financial obligations under the policies or contracts it issues. Statistics reflect entire group insurance business of Minnesota Life Insurance Company which includes its New York-admitted affiliate, Securian Life Insurance Company.
Ever since I was a little kid, I’ve been pretty determined. I’m the type of person who has to finish a project once it’s been started. Even if it’s proving to be a little more difficult than I had expected. I work as a marketing specialist and a while ago I planned to take a day off for a long weekend. But then I got a call from one of our clients. He needed to meet a tight deadline and it just wasn’t going to happen unless I came into the office. Yes, technically I wasn’t supposed to be there, but I couldn’t just brush it off and let my client down. I’m happy to say I got all 1300 of those enrollment forms re-sorted and met the deadline. Sure it was my day off, but it was worth coming in to make my client happy. I’m Brandon and I’m a big fan of seeing things through from start to finish, even if it cuts into my tee time.
I’ve always been a hugger. I can’t help it; once I get to know a person it just comes naturally. I remember last year meeting a new group of clients. As the year progressed, they went from being clients to being people I actually knew well and cared about. And that’s when the hugs started coming. I think I was up to hugging 9 out of 10 in the group. The tenth guy was new, so I didn’t want to force the hug. But then something kind of fun happened – by the end of the year, the tenth guy actually came up to me and said, “I think I’m ready for that hug now.” I’m Laura, a client relationship advisor, and I measure the success of my meetings in hugs.
I’m the mother of triplet boys. They’re 6 years old now and I have to say, even when it gets hectic, I can’t imagine life without my family. A little while back, a woman called in to our contact center. She was looking for the claims department because she had recently lost a loved one. I could tell she was relieved to hear a human voice on the other end of the line, rather than an automated answering service. I could also sense her sadness, so before I transferred her call, I wanted to let her know that I was genuinely sorry for her loss. In situations like these, I think of my family and realize that a message from the heart is so much better than from a machine. I’m Leanne and I’m the voice you hear when you call. I’m here to help you in whatever way I can.